mKwadratHousing cooperatives, but simplified

Discovery & research

Key Insights: Residents feel a lack of engagement and frequently ignore paper notices in stairwells. They are also discouraged by legal jargon and low attendance at community meetings.

Ideation & structure

Tone of Voice: We adopted a casual, human TOV (“Your administration, but human”) to reduce stress and shorten the distance between residents and the administration.

Features: We focused on user flows that minimize effort, such as quickly viewing payment history or the option to “boost” existing issue reports instead of duplicating them.

Usability testing & changes

We conducted moderated usability tests with 10 users. Key improvements included:

Notifications: Replaced subtle orange strokes with numerical badges, as users were missing new updates.

Navigation: Added a bottom navigation menu on screens where users were getting stuck and could not return to the home page.

Payment Filters: Changed confusing short forms (e.g., “3M”) to descriptive labels (“last 90 days”).

Final solution & outcomes

Result: Users appreciated the app for making daily life easier and for its high intuitiveness. The feature allowing residents to support (“boost”) an issue significantly built a sense of community.

Learning: Testing proved how critical UX Writing was: changing a button label from “Podbijam!” (“Boost!”) to a more direct action unblocked the flow for many respondents.